You can reach us via email at hello@caratclass.com or through our chatbot on the website.

Our team is available to assist you Monday–Friday, 9 AM – 6 PM (PST). We strive to respond to all inquiries within 24 hours.

We typically respond within 24 hours on business days. Please allow additional time on weekends and holidays.

Orders can only be modified or canceled within 12 hours of purchase. Please contact us as soon as possible via email or chatbot.

If you receive a damaged or incorrect item, please contact us immediately with your order number and photos via hello@caratclass.com, or through our chatbot. We’ll be happy to assist you with a replacement or refund.

Currently, we do not offer custom jewelry. However, we continuously update our collection—stay tuned for new designs!

Once your order ships, you’ll receive a tracking number via email. If you haven’t received it, check your spam folder or contact us for assistance.

We accept returns and exchanges within 7 days of delivery. Items must be unused, in original packaging. To start a return, contact us via email or chatbot.